Politique d’expédition

At Evolve Essentials, we aim to deliver your order quickly, safely, and with care. All orders are packed by our team in Lethbridge, Alberta and shipped across Canada.

Order Processing

  • Orders are processed within 1–3 business days.

  • During launches, holidays, or high-volume periods, processing times may be slightly longer.

  • You will receive a shipping confirmation email once your order has been dispatched.

Shipping Within Canada

We currently ship to all provinces and territories in Canada.

Shipping Rates

  • Flat-rate shipping: $10 CAD per order

  • Free shipping: On orders over $75 CAD

  • Shipping rates for wholesale/retail orders differ and will be communicated directly to retailers.

Estimated Delivery Times

Delivery times vary by region and carrier:

  • Alberta & Prairies: 2–5 business days

  • BC & Ontario: 3–7 business days

  • Atlantic Canada & Territories: 5–10 business days

Remote areas may experience extended delivery times.

International Shipping

At this time, Evolve Essentials ships within Canada only.
We are working toward expanding into the U.S. and international markets in the future.

Incorrect Address or Delivery Issues

  • Please ensure your shipping address is entered correctly at checkout.

  • Evolve Essentials is not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address, the customer is responsible for reshipment costs.

Lost, Delayed, or Damaged Packages

If your order is lost, delayed, or arrives damaged:

  • Email us at hello@evolveessentials.ca with your order number and any photos (if applicable).

  • We will work with the carrier to resolve the issue and provide a replacement or appropriate solution.

Our Promise

We pack every order with care. If anything doesn’t go as expected, we’re here to make it right.