Refund policy

At Evolve Essentials, we want you to feel confident and supported in your wellness journey. If something isn’t right, we’re here to help.

Eligibility

• Our return and refund policy applies only to orders placed directly through our website (Direct-to-Consumer orders).

• Purchases made through retailers or third-party sellers must be handled directly with the store where the item was purchased.

Return Window

• We accept eligible return or refund requests within 30 days of your purchase date.

Condition Requirements

• To be eligible, products must be:

  • Unopened, unused, and sealed

  • In the original packaging

  • Accompanied by an order number or proof of purchase

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please email us at hello@evolveessentials.ca with:

  • A photo of the issue

  • Your order number

• If approved, we will provide a replacement or a refund at no cost to you.

Non-Returnable Items

• Opened or used products

• Sale or heavily discounted items

• Retail purchases (must be handled by the retailer)

Shipping Costs

• For standard returns, customers are responsible for return-shipping costs.

• Return shipping is free if the issue is due to our error (damaged, defective, or incorrect product).

Refunds

• Once returned items are received and inspected, you will be notified of approval or denial.

• Approved refunds will be issued to the original payment method within a few business days.

Safety Note

Because our products are ingestible, we can only accept returns of sealed, unopened items to ensure quality and safety for all customers.